Refund & Cancellation Policy
At Tom Wilson Digital, trading as Wilson’s Web Development (ABN 86 384 274 806), we want you to feel confident in your investment. This policy explains how our money-back guarantees and cancellations work for each service package.
1. Money-Back Guarantees by Package
Lead Machine Package
- If the ad campaign does not meet your expectations in the first 30 days, you may request a refund of the setup fee.
- You can also cancel your ad management service with no further charges.
- Advertising spend paid directly to platforms (e.g., Google, Meta) is not refundable.
Growth Engine Package
- We guarantee you’ll be happy with your website design.
- If, after several revisions, you are still not satisfied, we will refund your payment for the design work.
- This guarantee applies to the design stage only and must be claimed before the site is developed or launched.
2. Cancellations
- All services are no lock-in contracts — you can cancel anytime.
- Cancellations take effect at the end of the current billing cycle.
- Monthly payments are processed on the 1st of each month for the upcoming month’s services.
- If you cancel partway through a month, services will continue until the end of that month and no further payments will be taken.
3. Non-Refundable Items
- Advertising spend paid directly to ad platforms
- Third-party tools, subscriptions, or licenses purchased on your behalf
- Work that has already been completed and approved prior to a refund request
4. Requesting a Refund or Cancellation
- Requests must be made in writing to support@tomwilson.digital.
- Refunds will be processed to the original payment method within 5–10 business days of approval.
- Once a refund is issued, you no longer have the right to use any designs, files, or materials created under that service.
Contact
Tom Wilson Digital (Trading as Wilson’s Web Development)
ABN: 86 384 274 806
Email: support@tomwilson.digital