Terms & Conditions
These Terms & Conditions (“Terms”) outline how we work together. By purchasing a service, completing a Stripe checkout, or instructing us to proceed, you agree to these Terms.
Who We Are
Tom Wilson Digital (Trading as Wilson’s Web Development)
ABN: 86 384 274 806
Email: support@tomwilson.digital
Who You Are
The individual or business purchasing our services (“you”, “client”).
1) Services We Provide
We provide full-service digital marketing systems designed to generate consistent inbound enquiries for service-based businesses.
Our primary packages include:
- Foundation – Website build + local SEO setup and ongoing management
- Authority – Foundation plus ongoing social media management
- Scale – Authority plus paid advertising, landing pages, and campaign management
Specific inclusions, pricing, and billing terms are outlined on the checkout page or in writing. Anything not explicitly listed is not included.
2) Onboarding & Kick-Off
All projects begin with a recorded kick-off call. This replaces written onboarding forms. During this call we confirm your services, goals, access requirements, and next steps.
You agree to attend the kick-off call and provide reasonable access to required accounts (domains, Google Business Profile, ad accounts, analytics, etc.).
3) Your Responsibilities
- Provide timely access, approvals, and information when requested
- Respond to questions and feedback within a reasonable timeframe
- Ensure your business complies with applicable laws and platform policies
Delays in access, feedback, or approvals may extend timelines.
4) Revisions & Scope
- Revisions cover refinements to the agreed direction — not entirely new concepts or additional features.
- Out-of-scope work will be quoted separately and only completed with approval.
- Launching or approving deliverables constitutes acceptance of the work.
5) Payments & Billing
- Setup fees are paid upfront via Stripe.
- Ongoing services are billed monthly, typically starting after the initial build period or trial window shown at checkout.
- Monthly billing is automatic via Stripe on the scheduled billing date.
- There are no lock-in contracts. You may cancel ongoing services at any time, with cancellation taking effect at the end of the current billing period.
Missed or failed payments may result in paused services until resolved.
6) Advertising Spend & Third-Party Costs
- Advertising spend is paid directly to platforms (e.g. Google) and is separate from our fees.
- Any third-party tools, subscriptions, licenses, or services are your responsibility unless explicitly stated otherwise.
7) Images, Media & Content
If you have existing photos or videos, we will use them where appropriate.
If you are based in Melbourne, we can arrange a professional photo or filming session as an optional add-on. For clients outside Melbourne, we may use high-quality stock imagery initially and update assets over time as your own content becomes available.
Original photos of your business are strongly recommended for best results.
8) Intellectual Property
- Upon full payment, you own the final website and marketing assets created specifically for your business.
- We retain ownership of our internal frameworks, templates, systems, and processes.
- Third-party assets remain subject to their respective licenses.
- You grant permission for us to display non-confidential work in our portfolio unless requested otherwise in writing.
9) Performance & Expectations
We implement proven systems and act with reasonable care and skill. However, specific outcomes such as rankings, lead volume, or revenue cannot be guaranteed due to factors outside our control (market conditions, competition, sales process, seasonality, platform changes).
10) Confidentiality & Data
We treat your business information as confidential and use it only to deliver services. For details on data handling, see our Privacy Policy.
11) Liability
- To the maximum extent permitted by law, our total liability is limited to the fees paid to us in the three (3) months prior to any claim.
- We are not liable for indirect or consequential losses.
Nothing in these Terms limits rights under Australian Consumer Law.
12) Termination
These Terms apply from the date of purchase and continue month-to-month for ongoing services. Either party may terminate ongoing services with written notice.
13) Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website and applies to new purchases.
14) Governing Law
These Terms are governed by the laws of Victoria, Australia.
Acceptance
By purchasing, paying an invoice, or instructing us to proceed, you confirm that you have read and agree to these Terms and our Privacy Policy.